= frustration

Calling ConEdison for the third time (the first time the wait was too long, the second their servers were down), waiting for 20 minutes, getting a customer service representative, getting put on hold without actually saying anything but why you called, and promptly dropping the phone so that it skitters across the counter, loses its battery, and ends up in the sink full of ice that you just pried out of the defrosting freezer. I give up.